Why Organic?
Q: Why Organic?
A: Organic foods taste better and contain more essential nutrients than conventional foods. Organic foods are also produced by smaller farms and pose less of a risk for farm workers. Conventional foods can carry harmful pesticides and reducing your family’s exposure to these harmful chemicals leads to a reduction of risk that ranges from food allergies to cancer. Organic foods also help reduce the amount of agricultural chemicals that affect wildlife and water quality.
Q: Why Local?
A: Farm Fresh Delivery believes in building local food systems. Encouraging our community to enjoy local food increases our food security as a nation and adds to the prosperity of our regional economy. Local food also decreases the amount of greenhouse gases used to transport your food to your dinner plate.
Q: Where does your produce come from?
A: We source our produce from Midwest farms whenever possible. We work with several farms directly during the local growing season. Our members’ support helps these local farms become more stable and increase their production. During the spring, summer, and fall months we are able to source more produce locally than in the winter months. Our line on produce is extremely direct even in the winter. We always stay in season and carry USA grown produce all year round. The only produce that comes from out of the United States is fair trade bananas and pineapples.
Q: Is all of your produce organic?
A: Approximately 95% of our produce is Certified Organic. When we source from a local farmer that is all natural (does not use chemicals or pesticides) but is not certified, we label the product “All-Natural”. Occasionally, we may add a conventional produce item that we cannot find organically grown. In this case we will mark the item “conventional”. All of our produce is Certified Organic unless labeled “All-Natural” or “Conventional”.
Q: What kinds of local products do you offer?A: During the local growing season we offer local produce. Year round we offer local grocery items. These include local dairy, meats, breads and other unique grocery items. There are more local grocery items on our site than you will find at any store in the Midwest!
Q: Can I request an item to add to your store that you do not currently offer?
A: We are very interested to know what products you would like to order. Contact Customer Service to tell us about any produce or grocery items that you would like us to add to our store.
Q: How do I sign up for Farm Fresh Delivery?
A: You can sign-up by clicking the Sign-Up link on the top menu of our Home Page. Simply fill in all the fields of the sign-up form and click SUBMIT at the bottom of the page. You then can select the produce bin of your choice and the delivery schedule that you would prefer (weekly or biweekly).
Q: Can I get my order delivered to my workplace?
A: You may be able to receive your delivery at your workplace. We will do our best to accommodate any time constraints on receiving your order. Make sure you put clear directions to your office in the “Delivery Instructions” on your Registration Information page. Business deliveries with 5 or more orders are eligible for a 5% discount. Contact Customer Service to see if we can deliver to your workplace.
Q: Do I need to be home to accept my delivery?
A: You do not need to be at home when we deliver your order. We recommend that you specify where you want your bin to be placed (back door, sun porch, side deck) in your Delivery Instructions on the Registration Page. If you live in an apartment complex, make sure you give any necessary details for our drivers to get your bin to the right spot. It is better to have your order delivered to a spot that is out of sight, under cover, and not in direct sunlight. Delivery times are from noon until 8 pm, Tuesday through Friday.
Q: What time to you deliver?
A: Orders are delivered from 12 noon until 8pm, Tuesday through Friday. You will be assigned a delivery day once your account has been activated. We cannot guarantee a specific delivery time. Accommodations may be made for delivery to businesses.
Q: What is the difference between my Standing Order and my Current Order?
A: Your Standing Order is the Produce Bin of your choice delivered every week or every other week. You must have a Standing Order to be a member of Farm Fresh Delivery. Your Standing Order may also contain grocery items such as milk and eggs if you would like them with every order. This order can be modified as your needs change.
Q: I signed up but it says that my account has not been activated. When will I be activated?
A: All customer accounts are activated by the next business day. You will be notified of your activation via email. You must have a valid credit or debit card on file as well as a produce bin in your Standing Order to be activated. Please contact Customer Service if you have not been activated by 5 p.m. the next business day after your online registration.
Q: What are my options if I live outside of your delivery area?
A: You may be able to have your order delivered to your workplace if you work in our delivery area. We will do our best to accommodate any time constraints you may have for receiving your delivery at work. You can even get a discount on your order if there are 5 or more deliveries at your place of business. Please contact Customer Service if you have any questions about Business Delivery.
Q: Will you expand your delivery area?
A: Farm Fresh Delivery has added many neighborhoods to our delivery area over the last year, and we will continue to expand around the Greater Cincinnati area. Addition of a specific neighborhood or town depends upon our current capacity and the demand for our service in that area. Tell your friends and neighbors to sign-up so that we can evaluate expansion into your hometown.
Q: Are there any fees for your service?
A: There are no sign-up or membership fees for our service. All orders must contain a produce bin and meet the $35 minimum. Orders below the minimum will be charged a delivery fee that will equal the difference between their order total and $35. The deadline for cancellation of orders is Monday at noon. A late fee of $5 will be charged for orders cancelled after the noon deadline.
Q: What if I need to take a break from the service?
A: No problem. Farm Fresh Delivery is a flexible service that allows you do decide when you want your orders. You can suspend any order up to 12 weeks in advance by using the “Suspend a Delivery” when you login to your account. You can also contact Customer Service to make these arrangements. This is perfect for upcoming business travel or personal vacations.
Q: How do I cancel my order?
A: You must cancel your order by Monday at noon to avoid a late cancellation fee of $5. To cancel, just login to your account and go to “Suspend a Delivery”. You can select a specific date to skip a delivery up to 12 weeks in advance. Please contact Customer Service if you need any assistance with canceling and order.
Q: I missed the Monday deadline to customize my order. What can I do?
A: Contact Customer Service immediately. We will do our best to get you the products you want in your bin. Many of our grocery items are ordered fresh every week so last minute additions may not be possible. If you contact us by 4 pm the Monday before your delivery, we have a best chance to make all the changes you need.
Q: Why can’t I customize my bin?
A: If you are an active customer, you will be able customize your produce bin between Thursday at 3 pm and Monday at noon the weekend before your scheduled delivery. If your account has not been activated, please click here for more information. If you are not able to make changes to your bin during these times, please contact Customer Service as soon as possible.
Q: What do I do with my bin and packaging?
A: Farm Fresh Delivery is committed to conserving resources and reducing waste. We will pick up your green bin and any ice packs, insulated bags, and brown paper bags the next time we deliver. If you forget to leave your bin and bags out for pickup, don’t worry. You can either drop them off at our warehouse or set them out the next time we deliver.
Q: Why can’t I login to my account?
A: Make sure that your email address is the one you used on your Registration Page and that it’s spelled correctly. Make sure that the caps lock is off when you type in your password. If you continue to have trouble logging in, please contact customer service to reset your password or email.
Q: What do I do if I receive a poor quality product?
A: We hand pick each and every item to ensure the highest quality product. Please notify Customer Service immediately if you receive a product that is poor in quality. We will do our best to replace the item or we will credit your account for the value of the item. The sooner we know of the problem, the more likely we can replace the item. We guarantee top of the line customer service.
Q: What do I do if my order is missing an item?
A: We take great pride in packing each order accurately. Please notify Customer Service immediately if you do not receive an item in your order. We will do our best to replace the item, or we will credit your account for the value of the item.
Q: How do I change my credit card information?
A: You can change or update your credit card information on the Registration Information page in your account. Remember to click SUBMIT whenever you make a change in your account or order. You may also contact Customer Service to update your information over the phone.
Q: What do I do if I am not receiving my Farm Fresh Delivery emails?
A: First, login to your account and make sure that your email address is correct in the Registration Information Page. Next, check your email preferences at the bottom of the Registration Page. You need to check the boxes next to the emails that you want to receive and click SUBMIT. If these settings are correct, add info@farmfreshdelivery.com to your Safe Senders list to keep our emails from going into a Junk or Spam folder. If this problem persists, please contact Customer Service.
Q: What do I do if I do not want to receive certain FFD emails?
A: If you would prefer not receive certain emails from Farm Fresh Delivery, you can change your email settings on the Registration Information Page in your account. Uncheck the boxes next to the emails that you do not want to receive and click SUBMIT. We recommend that you allow the Reminder Email to be sent on Thursday afternoon to notify whether or not you are scheduled for delivery the following week. It will remind you to customize your upcoming order, suspend a delivery that you do not want to receive, or add an order you want to receive. You can also give us a call or send us an e-mail and we can make the changes for you.
Q: I receive my delivery every other week. Can I change my delivery schedule or get an order on my off week?
A: Absolutely. You can change your delivery schedule to Weekly by accessing your Standing Order. Just login to your account and go to Adjust Standing Order. You will see a drop down box next to your bin and any other items you receive with every delivery. Select “Week” from the drop down box for your produce bin and any grocery item you want every week. Click SUBMIT to save your changes. You can also call or email our office and we will do it for you.
|
|
